Who We Are

lyvarionex operates as an education provider specializing in financial communication and budget presentation training. Our registered address is Unit 3/57 William St, Bathurst NSW 2795, Australia. When we refer to "we," "us," or "our" in this document, we mean lyvarionex and our authorized representatives.

Under Australian privacy legislation, specifically the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we're classified as an APP entity. This means we follow strict guidelines about handling your personal information.

Information We Collect

The type of information we gather depends on how you engage with us. Here's what we typically collect:

Information You Provide Directly

• Contact details including your name, email address, phone number, and postal address
• Educational background and professional experience when you apply for programs
• Financial information if you enroll in paid courses or workshops
• Feedback, questions, or concerns you share through our contact forms or email
• Employment information if relevant to your training goals
• Learning preferences and accessibility requirements

Information We Collect Automatically

When you visit our website, certain technical information gets collected automatically:

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent on site, and navigation patterns
• Referring website or search terms used to find us
• Date and time stamps of your visits

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to delivering and improving our education services.

We won't use your information for purposes beyond what's described here without getting your explicit consent first.

Sharing Your Information

We're selective about who gets access to your personal data. Here's the complete picture:

Service Providers

Some trusted third parties help us run our business. These include payment processors, email service providers, website hosting companies, and IT support. They only receive the minimum information needed to perform their specific functions, and they're contractually required to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information to government authorities, law enforcement, or courts. This only happens when we receive a valid legal request or need to protect someone's safety.

Business Transfers

If lyvarionex were to merge with another organization or be acquired, your information might be transferred as part of that transaction. You'd be notified if this happens.

International Data Transfers

Most of your data stays within Australia. However, some of our service providers operate servers in other countries, which means your information might occasionally be processed overseas.

When this happens, we make sure those countries have adequate privacy protections. We also put contractual safeguards in place to ensure your data receives the same level of protection it would get in Australia.

The countries where your data might be processed include the United States, the European Union, and Singapore. These locations are chosen based on their strong data protection frameworks.

Data Security

Protecting your information is something we take seriously. We've implemented several layers of security:

• All data transmitted to and from our website is encrypted using SSL/TLS technology
• Our databases are protected by firewalls and access controls
• Only authorized staff members can access personal information, and they're trained in data protection
• We regularly update our security systems and conduct vulnerability assessments
• Payment information is handled through PCI-DSS compliant processors
• We maintain secure backups to prevent data loss

That said, no system is 100% secure. While we do everything reasonably possible to protect your data, we can't guarantee absolute security. If you notice any suspicious activity related to your account, contact us immediately at help@lyvarionex.com.

How Long We Keep Your Data

We don't keep your information forever. The retention period depends on why we collected it in the first place.

Active Student Records

While you're enrolled in our programs, we maintain complete records to support your learning journey. This includes course materials, assessments, progress tracking, and communication history.

Completed Course Records

After you finish a program, we keep certain records for seven years. This allows us to provide proof of completion, replace lost certificates, and meet our legal obligations under Australian education standards.

Marketing Communications

If you've opted in to receive updates but haven't enrolled, we'll keep your contact information until you unsubscribe or for three years of inactivity, whichever comes first.

Financial Records

Payment and invoicing data is retained for seven years to comply with Australian taxation requirements.

Once the retention period expires, we securely delete or anonymize your information so it can no longer identify you.

Your Rights and Choices

You have significant control over your personal information. Here's what you can do:

1. Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.
2. Correct Inaccuracies: If any of your information is wrong or outdated, let us know and we'll update it promptly.
3. Request Deletion: You can ask us to delete your personal information, though we might need to keep some records for legal or regulatory reasons.
4. Restrict Processing: In certain situations, you can ask us to limit how we use your data while we address a concern you've raised.
5. Data Portability: You can request your data in a format that allows you to transfer it to another service provider.
6. Object to Processing: You can object to us using your information for specific purposes, particularly direct marketing.
7. Withdraw Consent: If we're processing your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, send a written request to help@lyvarionex.com or mail us at Unit 3/57 William St, Bathurst NSW 2795, Australia. We might need to verify your identity before processing your request.

Cookies and Tracking Technologies

Like most websites, we use cookies to improve your experience and understand how people interact with our site.

Essential Cookies

These are necessary for the website to function. They enable basic features like page navigation, secure access to member areas, and form submission.

Performance Cookies

These help us understand which pages are popular, how long people spend on different sections, and where technical issues occur. The data is aggregated and anonymous.

Managing Cookies

You can control cookies through your browser settings. However, blocking certain cookies might affect your ability to use some features of our website. Most browsers allow you to view, delete, and block cookies on a site-by-site basis.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect personal information from anyone under 18 without parental consent. If a parent or guardian becomes aware that their child has provided us with information without permission, please contact us and we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email if you're enrolled in our programs, or post a notice on our website.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we're protecting your information.

Making a Complaint

If you're not satisfied with how we've handled your personal information, you have options.

First, contact us directly at help@lyvarionex.com. We'll investigate your concern and respond within 30 days. Most issues can be resolved through direct communication.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their contact details are: